Adhere to the "three-in-one" service concept of pre-sale, sales, and after-sale:
Provide users with product performance introduction, quality assurance system certificate, company profile and other information, allowing users to fully understand the same products, production line solutions and technical advantages, to provide users with technical consulting services, in order to customize the production line program.
That allows users to recognize and rest assured to buy products with TONGLI
Before the products leave the factory, they are tested in various performance tests at the test center; and test reports are provided to customers for test data of products.
In order to allow users to better operate, maintain, and manage the equipment, the company will arrange for engineers with more than two decades of experience to provide training and guidance to the technical personnel at work.
The company assigns engineers and technicians with more than 10 years' experience in installation and commissioning to the site for installation and commissioning, and submit test materials. After customer acceptance, regular inspection (including maintenance) of the products.
After receiving the user's troubleshooting requirements, we will give the maintenance guidance within 2 hours and arrive at the site within 24 hours. Instruct users to maintain the product twice a month during the warranty period. 15 days before the expiration of the warranty period, send a special person to carry out maintenance for the user.
The development of customers is the opportunity of TONGLI, the interests of customers in the first place is the purpose of TONGLI service, customer satisfaction is our constant pursuit!